Restoring Trust at Scale: Navigating Challenges Through De-Escalation and Conflict Resolution
Recently, I partnered with a Maine nonprofit experiencing challenges with a situationinvolving multiple donors. Concerns were surfacing from differentdirections—some about communication, others about decision-making, and severalrooted in values-based reactions to community events. Individually, each situation felt manageable. Collectively, they created strain. Staff were fielding emotionally charged emails, tense phone calls, and requests formeetings. Some donors […]










